Refund & Return Policy

Last Updated: September 11, 2026

⭐ We want you to feel good about your HealthGlow purchase!

Returns

We accept eligible return or refund requests within 7 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which it was received, including any original packaging.

For health, hygiene, and personal-care reasons, certain opened or used products may not be eligible for return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please submit a return/refund request within 7 days of delivery.

Photos of the item and packaging may be required so the issue can be reviewed.

If the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs for standard returns, such as a change of mind or no longer wanting the product.

If an item arrived damaged, defective, or incorrect, return shipping costs will not be the customer's responsibility when a return is required and approved.

Original shipping charges are non-refundable unless required by law or the refund is due to an error with the order.

Refunds

Once an eligible return has been received and reviewed, you will be notified regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders may begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled once processing has begun.

Non-Returnable Items

For health and hygiene reasons, certain opened, used, or personal-care products may not be eligible for return.

Items that have been damaged through misuse or normal wear and tear are also not eligible for a refund.

How to Request a Return or Refund

Customers can submit a return or refund request through the return option provided on our website.

Please include your order information and the reason for your request. If the product arrived damaged, defective, or incorrect, photos may be requested to help process your claim.

Please do not send a product back without first receiving return instructions.